The Little Big Things Quotations by Tom Peters

“Mind the restrooms.” 2

“I love “Excellence”, , , not just because it paid for the farm I bought in Vermont in 1984.” 9

“Drop all pretense of formality.” 29

“at least, , , consider, , , an all-out-fully-professional-time-consuming study and practice --sustaining attack on your presentation skills.” 122

“(Invest in appreciation of their world.)” 127

“I apologize.” “I’m sorry.” “I’m to blame.” 159

“Examine stalled projects.” 165

“Measure it! Track it! Obsess on it! E-v-e-r-y (!!) day.” 171

“Keep your internal customers ‘over’ informed.” 172

“Grace toward the wounded in bureaucratic firefighting.” 185

“Do your darnedest to ‘make it fun’, , ,” 191

“Time is your most precious resource.” 198

“And, , , mercilessly, , , evaluate yourself accordingly.” 208

“Naturally I’ve collected a ton of quotes to buttress my bias for a ‘bias for action.’” 216

“:Change will take precisely as long as you think it will.” 229

“Create a Network-Doer partnership.” 237

“Rule: Above all, ‘sweat the details’—” 346

“:Are You Gossiping Enough?” 348

“The true bottom line: People serving people.” 412  

“Don’t let the “enemy” rule your life.” 417

“Have you called a customer, , , today?” 428

“In hindsight, was the eventual price tag worth it.” 438