Nine Essential Soft Skills by Esperanza Montalvo Corporate Learning World Join us Twitter using #CorpLW

Nine Essential Soft Skills Get ready ! Get a pen and a notebook Get something to drink Turn off your cell phone Turn off email, messenger, twitter, etc. on your desktop Ensure your computer speakers are on

Nine Essential Soft Skills by Esperanza Montalvo Corporate Learning World Join us Twitter using #CorpLW

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http://CorpLW-web.footprintsherpa.net CorpLW@gmail.com Strategist, Entrepreneur and Innovator Gustavo Munévar My primary focus is creating learning experiences that build upon existing knowledge and skills; solve fundamental challenges and needs in learning; and tracking training impacts in financial terms.   Moderator

http://CorpLW.footprintsherpa.net CorpLW@gmail.com Corporate Trainer / Facilitator & Entrepreneur Esperanza Montalvo My intention is to bring out the potentiality of our clients - whether they are in a company or working for themselves, which in turn impacts their personal effectiveness. Presenter

Agenda Reflecting on people skills New Economy = New Reality The 9 Soft Skills known as People Skills Food for thought! Questions & Answers

Companies Don’t Succeed. People Do! Tom Peters, Management & Leadership Consultant

Did you know?

What’s the message? New Economy …

The 9 Soft Skills

Soft Skills = People Skills

How do I communicate? 1. Communication Skills

Tips for persuasive communication Focus on the people receiving your message Use persuasive words, especially ‘you’ Eliminate barriers to persuasive communication, like spelling mistakes

What are you saying? 2. Local Language Skills In a corporate environment, your language skills have to evolve to understand local phrases and business jargon FYI, ASAP and ROI

Tips on local language skills Gatekeeper [n] - A person within an organization that controls the flow of information to and from managers. Can often be valuable friends. Hand-holding [v.] Helping someone perform a task that, because of inexperience or incompetence, they cannot complete on their own. Time-poor [adj.] Possessing little free time. True North [n.] The business direction that leads to success. "We've brought in some consultants to help steer us to True North." Sacred cow [n.]  A program or product that can be unprofitable but cannot be questioned. Unpack [v.]  To explore and examine on detail.

Here I am … 3. Presentation Skills This could mean a formal presentation to clients or; a more casual way of presenting yourself in meetings and with colleagues

Tips for presentation skills Focus on the audience – We become nervous when we focus on ourselves Remember People’s Names Connect with the Audience through Eye Contact and Pauses Do you know about Toastmasters?

What Should I say … 4. Small Talk Water cooler chitchat is part of corporate life recognize which topics are “taboo” in Canada or/and in your Company

Tips for small talk Stay away from religion / strong political beliefs Find common interests Listen & Ask Questions “The best conversationalist is not the best speaker but the best listener!”

Where is my place? 5. Leadership and Initiative Staying invisible is why many professionals are overlooked when it comes to promotions Take initiative, share ideas, ask questions, and encourage others to collaborate

How could I deal with this? 6. Conflict Resolution and Negotiation Learn how to disagree with a co-worker or even your boss without getting emotional when things go to far, learn to apologize

Tips for conflict resolution Focus on the best solution, not ‘my’ solution Always take responsibility when a conflict arises – ‘It takes two to tango’ Let go of desire to win. Work towards to Resolve.

What about feedback? 7.

Tips for receiving criticism Take suggestions irrespective of who suggest them – look at the suggestion and not who is doing it Don’t take it personal Take your time to Reply – First start with what you agree then what you disagree with

Changing again? 8.

What do I need to do? 9. Business Etiquette Workplace customs and practices may be different in Canada

Tips for business protocol Communicate more with spoken word than body language Keep personal distance Prefer details and backup evidence such as examples Expect others to speak in a straight forward manner

Food for Thought!

Thank you – English Gracias – Spanish Obrigado – Portuguese Merci Beaucoup - French Shukran - Arab Danke - German Dhanyavaad - Hindi Xie Xie - Chinese Spasibo - Russian Todah - Jewish Let us know your inquiries Questions & Answers Remember to ask for the e-Book

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