7 Tenets of Taxi Terry_ How Every Employee Can Create and Deliver the Ultimate Customer Experience

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7 Tenets of Taxi Terry: How Every Employee Can Create and Deliver the Ultimate Customer Experience Download on : http://isbooks.net/get Pub Date: 2014-07-01 | ISBN-10 : | ISBN-13 : | Author : Scott McKain | Publisher : Routledge Defeat your company's greatest enemy: employee disengagement . 7 Tenets of Taxi Terry outlines seven essential keys to engagement that any one at any job can use to excel. McKain threads them all together with the story of Taxi Terry, a cab driver in Jacksonville, FL, who gave him the best customer service experience of his life. Scott empowers you to make a tangible difference in your own life and the lives of your customers and contribute to overall health of the organization.

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