Challenging Employees

Program Objectives (1 of 2) Be able to locate and identify “difficult employees.” Learn that every worker has a unique way of completing tasks—this will teach you how to gel everyone’s abilities. Learn how to deal with a continually troubling employee. www.readysetpresent.com Page 2

Program Objectives (2 of 2) Understand what is expected of you and how you can work to better your office environment. Learn the tools that allow for constructive feedback and more productive employees. www.readysetpresent.com Page 3

Challenge Please Answer the Following Question What Is A Problem Person? www.readysetpresent.com Page 4

Definition Someone who, whether consciously or subconsciously, disrupts or hinders the advancement of productivity in the work place. www.readysetpresent.com Page 5

People Aren’t Difficult, They Are Different Employees at all levels may feel insecure and under pressure to perform. More dissatisfaction amounts to more difficult people. Can cause the loss of clients. Can slow down productivity. Cause absenteeism to increase. www.readysetpresent.com Page 6

Problem of Difficult People Each of us has certain needs that must be satisfied if we’re going to feel good about ourselves. Some people need to have people like them, while to others, the most important thing is to make sure that all the i’s are dotted and the t’s are crossed. www.readysetpresent.com Page 7

Individual Strengths We all complement each other. Where I’m weak, somebody else is strong, and vice versa. We have to find a way to allow people to use their strengths. If we don’t, those strengths may turn into weak-nesses, and those weaknesses aren’t a pretty sight to see. www.readysetpresent.com Page 8

Certain Personality Types The Bull www.readysetpresent.com Page 9

Qualities of the Bull Likes to be in control. Likes to see results. Is not concerned about people’s feelings. Is more task-oriented than people-oriented. www.readysetpresent.com Page 10

Strategies for the Bull (1 of 2) If the Bull is a co-worker Don’t show fear. Look them in the eye. Stay calm and collected. Don’t move away from them. www.readysetpresent.com Page 11

Strategies for the Bull (2 of 2) If the Bull is a co-worker Don’t interrupt. Just let them have control. When the charge is over, ask open-ended questions. www.readysetpresent.com Page 12

Certain Personality Types The Whiner www.readysetpresent.com Page 13

Part II: Feedback Now that I know the problem, how do I give constructive feedback? www.readysetpresent.com Page 14

What is your next step? www.readysetpresent.com Page 15

Download “Challenging Employees” PowerPoint presentation at ReadySetPresent.com 127 slides include: the 5 different personalities: the bull - the fox - the time bomb - the whiner - and the wall, with their qualities and specific strategies for each, tips for dealing with difficult people, Q&A slides on dealing with different situations, giving and receiving feedback, controlling anger, and 9 techniques on increasing employee enthusiasm and more. Royalty Free - Use Them Over and Over Again. www.readysetpresent.com Page 16