Conflict

Program Objectives Explain the difference between a disagreement and a conflict. Explain the six causes of conflicts. Explain the importance of talking out conflict. Use two-way and assertive communication skills to level with people, to accept feedback from them, and to discuss/resolve problems. www.readysetpresent.com Page 2

A Challenge Please write a One Sentence Definition of C O N F L I C T. www.readysetpresent.com Page 3

Definition (1 of 2) A situation in which someone believes that his or her own needs have been denied. www.readysetpresent.com Page 4

Definition (2 of 2) “The goal of organizational leadership is not to eliminate conflict, but to use it.” “Conflict is a predictable social phenomenon and should be channeled to useful purposes.” www.readysetpresent.com Page 5

What Do You Think? When you hear the word . . . CONFLICT What do you think and what images come to you . . . www.readysetpresent.com Page 6

Symptoms Of Conflict (1 of 4) Tensions. No desire to communicate. Work not done properly. Disastrous meetings. Anger occurs quickly and easily. www.readysetpresent.com Page 7

Symptoms Of Conflict (2 of 4) Failing productivity. Slipping morale. Absenteeism. Accidents. Escalating costs. Slamming doors. Shouting. Bad times. www.readysetpresent.com Page 8

Symptoms Of Conflict (3 of 4) The employee (or employees) involved display no desire to communicate. Bad tempers are evident. Productivity is falling. Morale is slipping. www.readysetpresent.com Page 9

Symptoms Of Conflict (4 of 4) One or more of those involved frequently calls in sick. Accidents and errors become more frequent. Disagreements become more pronounced (shouting, slamming doors, etc.) www.readysetpresent.com Page 10

Dealing With Resistance The Five "A'S" Avoidance. Acceptance. Adaptation. Adamancy. Attack (push back). www.readysetpresent.com Page 11

Symptoms Versus Causes Symptoms: Conditions brought on by other related situations; signs of a basic problem. Causes: The basic problems; situations that give rise to symptoms. www.readysetpresent.com Page 12

Causes of Conflict www.readysetpresent.com Page 13

Causes of Conflict (1 of 3) Conflicts of belief: People have different personal beliefs and any deviation from those beliefs is bound to cause problems. This type of conflict should not be allowed to erupt in an organization. www.readysetpresent.com Page 14

Defuse A Conflict www.readysetpresent.com Page 15

Active Listening www.readysetpresent.com Page 16

Conflicts Deadlocks www.readysetpresent.com Page 17

What is your next step? www.readysetpresent.com Page 18

Download “Conflict” PowerPoint presentation at ReadySetPresent.com 131 slides include: the definition of conflict, symptoms and causes of conflict, 5 methods to handle conflict, group conflict and causes, ways to address conflict: ignoring - stifling, defusing, organizational conflict: positive and negative aspects, 4 stages of conflict management, organizational conflict and conflict management strategies, 17 points on how to overcome deadlocks, 5 types of conflict deadlocks each with causes and techniques to handle: relationship - data - value - interests - structural, conflict models, strategies, tips, how to’s and more. Royalty Free - Use Them Over and Over Again. www.readysetpresent.com Page 19