Improve Your Customer Interaction Management with Contact Center Solutions

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sip2dialbusiness (6 months ago)

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Unified Contact Center Solutions +91-11-49605588 Unified Contact Center Solutions Customer Interactions Contact Center Resources Voice SMS Email Live Chat Social Media IVR Software Outbound Dialer CRM Integration Voice & Screen Recording Database Integration

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Unified Contact Center Solutions +91-11-49605588 Unified contact center solutions offers multichannel customer support including email, chat, voice, sms, voice and screen recording, monitoring tool etc. Unified contact center solutions are used for all inbound communication, outbound communication and the combination of both i.e. blended communication. Interdialog UCCS is an unified contact center solutions so that you can get Omni channel customer support in one solution. So, lets have a look at Interdialog UCCS.

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Unified Contact Center Solutions +91-11-49605588 SMS Query System Promotional SMS Email Management Software Social Media Integration Interactive Voice Response System Automated Outbound Dialer Inbound Call Center Software Live Chat

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Inbound Call Center Software +91-11-49605588 Inbound call center software helps you to deliver high quality customer service with multi-level ivr and intelligent routing, real time metrics, historical reporting etc. First priority of inbound call center software is providing a good Automatic Call Distributor (ACD) because ACD effectively route callers to appropriate agents. Inbound call center software is integrated with CRM to resolve the customer issues successfully, call center agents must have access to know the accurate caller details.

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Automated Outbound Dialer +91-11-49605588 Automated outbound dialer helps to effectively conduct outbound call for marketing campaigns & sales follow ups for all verticals. Outbound dialer also helps to increase the productivity of agents by lowering the waiting time, no of dropped calls and idle time of agents. Basic features of outbound dialer are voice & screen recording, integration with ivr, advance system alerts via email or sms, least cost routing etc.

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SMS Query System +91-11-49605588 SMS is a way to communicate with customers & pass on useful information in a targeted & efficient manner. You can use this as sms alert system, business sms, promotional sms, sms query system, sms reminder, bulk sms etc. Two way sms communication using GSM Model & one way using Internet SMS Gateway. Integration with external application and database like ERP, CRM etc.

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IVR Solution +91-11-49605588 IVR Solution is a technology enabling customers to interact with a computer through voice. Multiple language support and multiple telephone line support both on Analog & Digital. Calls and messages can be recorded, stored and distributed via emails. Enhance customer experience with robust self-service & multilevel ivr solutions.

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Email Management Software +91-11-49605588 Email Management Software is a quick and easiest way to handle your customers in an effective manner. It’s especially used for managing queries, complaint handling and other customer interaction. Using this software, you can easily track your customer details and also view historical emails. It also helps for auto response using predefined templates & managing large volume of incoming emails.

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Social Media Integration +91-11-49605588 Using social media integration you can automatically share your post on different social media platforms like facebook, twitter, pinterest, google plus, linkedin, stumble upon etc. Social media integration is a way to manage leads, complaints & queries on social media platform by responding to the comments posted on your company profile. When social media members post comments on your social site pages then it shows on your page and also in your system as notification or pop up.

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Contact Us +91-11-49605588 Call +91-11-49605588 Website www.teckinfo.com Email info@teckinfo.in Skype info@teckinfo.com

Summary: Improve your customer interaction management with contact center solutions as it includes inbound call center software, outbound dialer, sms query system, ivr solution, email management software, social media integration, crm intgeration, live chat etc in single solution.

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