SmartPhone Customer Surveys Using the latest SmartPhone devices to capture real-time Voice-of-the-Customer feedback OPINIONMETER

OPINIONMETER What are SmartPhone Surveys? Use the latest technology and survey software Allow you to build an active mobile feedback community Downloaded to customers’ personal iPhones, iTouch and iPads plus other SmartPhone devices Include multimedia support and voice recording for verbatim comments in the customer’s own voice Capture customers’ decision processes, attitudes and satisfaction at the Point-of-Experience

The Importance of Point-of-Experience Surveying Capture immediate, spontaneous feedback when and where experienced, not days or weeks later On-site, on-time, on demand surveying eliminates reporting delays Allows low score satisfaction alerts to trigger instant response Easily customized in the field for different languages and target audiences Digital data capture saves rekeying labor, minimizes errors Instant access to actionable data from anywhere OPINIONMETER

Distribute Directly to Customers with SmartPhone Surveys SmartPhone Surveys let you Build mobile feedback communities Invite loyal users to participate in feedback studies Capture mobile feedback immediately Personalize the survey experience to each individual Include contests, quizzes, multimedia and voice recording Anytime, anywhere surveying capability SmartPhone Surveys applications Ongoing customer dialogue Learn frequent vs. occasional customer habits, preferences Customer service feedback Banks, retail & service providers OPINIONMETER

Use SurveyManager to Design and Deploy SmartPhone Survey Programs Use OMI question & response resource libraries – or – Write your own questions and responses Simple, intuitive and easy to use Web-based: No software needed to install SurveyManager You control all management tasks to design, deploy and report data OPINIONMETER

SurveyManager Report Features Standard Summary Reports Customer Satisfaction Scores Customized Reports Graphs and Charts within Reports Automated Reporting Templates OPINIONMETER

SurveyManager Report Flexibility Trend Analysis Unlimited Cross Tabulation Filtering Variations During a Day Filtering: Segmenting Customers Relative Local Performance OPINIONMETER

Examples of SmartPhone Surveys OPINIONMETER Tablet iPad Tablet iPad PDA Kiosk

Opinionmeter Serves a Broad Spectrum of Industries Worldwide Workforce Education Transportation Retail Healthcare Hospitality Government Financial OPINIONMETER

Automated, real-time survey tools Integrated with the latest technology in mobile device platforms and software Invaluable customer insight captured at the Point-of-Experience Immediate, actionable data available anywhere, anytime Reports and data accessible from any Web browser Easy, convenient and cost-effective Now, let’s start working together on your customer satisfaction and feedback programs OPINIONMETER SmartPhone Surveys by OpinionMeter

OPINIONMETER Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com