Coaching Skills

Program Objectives (1 of 2) Identify specific ways to build a coaching atmosphere. Understand the importance of the communication, participation, and good work climate factors of coaching to improve your impact and effectiveness as a team leader. Discover techniques for introducing critical coaching aspects into your management style. www.readysetpresent.com Page 2

Program Objectives (2 of 2) Develop motivation and communication skills that support your role as a coach. Assess your present coaching style and its strengths and weaknesses. Utilize coaching steps to create a work climate in which excellence becomes the norm with your employees. www.readysetpresent.com Page 3

Coaching for Excellence Objectives Explore the importance of coaching as a management skill. Uncover your strengths as a coach. Describe the techniques to improve performance effectively. Demonstrate how to coach an employee. www.readysetpresent.com Page 4

A Challenge Please write a One Sentence Definition of COACHING and COUNSELING. www.readysetpresent.com Page 5

Definitions Coaching: A directive process by a manager to train and orient an employee to the realities of the workplace and to help the employee remove barriers to optimum work performance. Counseling: A supportive process by a manager to help an employee define and work through personal problems that affect job performance. www.readysetpresent.com Page 6

Opportunities for Training Procedural changes. Responsibilities have shifted. Reallocation of employees. New tools and equipment. www.readysetpresent.com Page 7

Opportunities for Counseling Emotional outbursts. Tardiness or absences. Erratic behavior. www.readysetpresent.com Page 8

Opportunities for Coaching Appearing unmotivated. Excessive errors. Missing deadlines. Falling below standards. Displaying need to fine-tune skills. www.readysetpresent.com Page 9

Benefits of Coaching www.readysetpresent.com Page 10

Benefits of Coaching Coaching is the most effective way to develop your employees. Coaching is the key to managing multiple priorities. Coaching leads to improved employee performance, which leads to increased productivity and bottom-line results. Coaching increases employees’ self-esteem and job satisfaction. www.readysetpresent.com Page 11

Coaching: Misconceptions Coaching is not in the new manager’s tool box. Coaching is too time consuming. Coaching is taxing as it requires patience. Coaching is left up to each employee. www.readysetpresent.com Page 12

Response to Coaching Some employees may respond enthusiastically to coaching, when problems are pointed out. Some employees may have a defensive response to coaching, when problems are pointed out. www.readysetpresent.com Page 13

Why Employees Challenge Coaches encounter employees who: Resist change. Know it all. www.readysetpresent.com Page 14

Three Defensive Behaviors www.readysetpresent.com Page 15

We Need to Talk www.readysetpresent.com Page 16

Modeling Coaching Behavior www.readysetpresent.com Page 17

Disciplinary Action Last Alternative www.readysetpresent.com Page 18

What is your next step? www.readysetpresent.com Page 19

Download “Coaching Skills” PowerPoint presentation at ReadySetPresent.com 129 slides include: the characteristics and skills of coaches, benefits of coaching, techniques for coaching, the "we need to talk" coaching meeting, dealing with poor performance, avoiding coaching pitfalls, 6 - step coaching model, a 1 minute guide to praise/ reprimands, discussing recurring problems, modeling coaching behavior, building a coaching atmosphere and assessing your coaching style, utilizing open and closed questions, how to's and more. Royalty Free - Use Them Over and Over Again. www.readysetpresent.com Page 20