SAP is the largest and oldest ERP vendor in the world having its presence for over 25 years and installed base of 20000 worlds wide (in India around 200 sites) still maintains the lead. It has almost all the software solutions available under one umbrella and keeps upgrading its technology according to the latest one. ORACLE entered in ERP arena lately but emerged speedily in the international market as well in the Indian market. Until recently they were basically strong in financial area but lately they have come up with manufacturing side also and have only few reference sites in India. It has around 8000 sited worldwide and 80 sites in India. BAAN is also major player but loosing its ground elsewhere in the world to late entrains like JD Edwards and People soft but in India being among the first few ERP vendors has gained a bit. This software has certain limitation under Indian circumstances and has strong base in Process Industry through they claimed it to

Think of a 3GL or procedural language as describing how to do something and a 4GL as describing what you want done.

Business transactions are processed as Logical Units of Work (LUW). The database is managed by SAP to preserve data constancy and observe business requirements and is updated asynchronously. The SAP system interactively processes multiple users’ input as it provides changes to the database simultaneously.

Prince Bhanwra University Roll No. 51403068 Computer Science & Engineering Guru Nanak Dev Engineering College, Ludhiana-6 Automated Hardware Maintainance system HERO CYCLES Ltd. (C.R. DIVISION)

Company Profile Hero started in 1956 as manufacturer of bicycle components. In 1986 entered in GUINNESS BOOK OF RECORD for largest bicycle manufacturer of the world. Currently producing 21500 bicycles per day. Collaborations with world class manufacturers---HONDA MOTORS CO,JAPAN for front forks. Group Turnover is Rs. 3000 Crore of which export share is more than 1 crore. More than 20,000 employees of the group have vividly and continuously demonstrated that human endeavor can ceaselessly achieve excellence and distinction

SAP is ERP Software. What is an ERP? The dream… • ERP attempts to integrate all departments and functions across a company onto a single computer system that can serve all those different department’s particular needs. • ERP automates the tasks involved in performing a business process • If installed correctly, it can have a tremendous payback. Enterprise Resource Planning System

Problems: Delays, lost orders, keying into different computer systems invites Errors

All Requirements are handled by an integrated system. Thus reduces errors, redundancy and increases overall performance. Front-Office Functions Back-Office Functions

ERP evolution: MRP1960-70’s: Inventory and process time reduction with new production planning systems MRP II1980’s: Greater reductions due to the integration with accounting and human resource systems ERP 1990’s: Focused on clients. Real time transactions. Asset management ERP Extended or ERP II2000’s: Focused on clients, optimizing the whole business network; including suppliers and clients

ERP evolution (II) Integrated systems that cover the firm’s entire value chain – Industry oriented (specialized) – Transition from an internal view of the firm to business network vision within the industry Electronic commerce – Developing html interfaces for the intranet/internet – Supporting complete commercial transactions Applications with an object-oriented structure – Transition from an highly integrated structure to modules with higher complementarily – Plug & play facilities

Functional Evolution

ERP Evolution: Meeting the Challenges

ERP System - Cost Components Software 30.2% Consulting 24.1% Hardware 17.8% Implementation Team 13.5% Training 10.9% Other 3.50%

SAP 29 % Oracle 10 % Baan 5 % J.D. Edwards 7 % Peoplesoft 6 % QAD 2 % SSA/BPCS 2 % Other packages 27 % Commercial ERP Package Implemented

Evaluating SAP as an ERP Software Choice: There are more than 25 ERP software vendors but we will evaluate major 3 SAP Oracle BAAN

Evaluating SAP as an ERP Software Choice: SAP Oldest and largest Presence for over 25 years Installed base of 20’000 worlds wide (in India around 200 sites) Oracle Entered ERP lately but emerged speedily 8000 sited worldwide and 80 sites in India BAAN

SAP R/3 Overview Systems, Application & Products in Data Processing

SAP R/3 - 3 Level Architecture Presentation SAP- Application Database (Oracle)

SAP R/3 About every 6 months, they release a new version 3.0 (Spring 1998) 3.1H (Fall 1998) 4.0 (Spring 1999) 4.6c—current

Conceptual areas in R/3 system Application Area In application area, transactions are initiated for the functional area within R/3. Basis area In basis area, transactions can be run those monitor the R/3 system itself. Here many performances, tuning and database administration tools can be found. Development workbench Development workbench is used to create and test ABAP/4.0 programs.

Unique Features Integration Efficient Data Storage High Data integrity One point Data entry Flexibility Customize to fit your needs …implement best business practices Interfaces with other tools & software Scalability Multiple HW/SW platforms

Unique Features Design Designed for all types of businesses Worldwide Usage It has multi-language supports Multi-Currency Govt. regulations & accounting requirements for various countries Interactive Processing Based on Open STANDARDS TCP/IP, EDI, OLE, ….

Disadvantages of SAP Expensive Longer implementation time Complex package Shortage of trained & skilled people

Automated Hardware Maintenance System

Objectives of Project AHMS covers all the activities in the process of complaint handling from lodging to the dispatch of goods. Main objectives of the project ‘AUTOMATED HARDWARE MAINTENANCE SYSTEM’ are given below: Lodging of the complaint that arrives. Reporting the details of the complaint that have been lodged. Determining the root cause and planning the actions to be taken for the complaint processing. Maintaining the internal detail for the organization use. Auto-generated messages guide the user at every step of the project.

Purpose This component contains functions for recording and processing different types of problems. You can use the notifications to analyze the recorded defects and monitor the correction of these problems. Such as Complaints filed by customers Complaints against vendors Company-internal problems Other user-specific problems

Features Describe a problem and identify the affected reference objects (for example, material, vendor, manufacturer) Record the names of all persons (partners) who are involved with the problem Define processing parameters for the quality notification (for example, assigning a priority to the notification and specifying a time range within which the problem should be completed) Record individual defect items that relate to the problem and analyze their causes

Features Specify the corrective actions to be taken (for example, tasks that are implemented immediately or corrective tasks that are implemented after a thorough analysis of the defects) Monitor the execution of corrective actions through a status management function Log all activities that have been carried out for the problem Record the nonconformity costs incurred while processing and correcting a problem Print, fax, archive or export various types of reports (shop papers) that relate to the problem

Process Flow Complaint concerning Hardware or Software failure is filed in SAP. Complaint is handled by maintenance department and appropriate action is taken. When the customer returns the goods, you post the goods receipt in reference to the repair order. If you specified the notification number when you created the repair order, you can search for the repair order using the notification number. You perform a technical check for the received goods and record any confirmed defects in the notification.

Feasibility Technical P3 Processor 128 RAM 40 GB HDD (all ready installed) Economic SAP (all ready installed in Hero Cycles - CR division) Behavioral Feasibility Training (all ready known to SAP – no extra training required)

Tables used ZLOGIN Contains login information. E.g. Login ID and password. ZDEPTART Details of department. E.g. Name, contact no, head name etc. ZGATE_PASS Gates pass details. ZPHARDPART Details of all Hardware Material. ZCOMPLAINT Details of all complaints filed. ZACTION Record of all Actions taken against all complaints registered. ZUSER Details of all Employees working in the department and are going to register complaint (if encountered). ZCUST Details of all Hardware Vendor(s) in maintenance department. ZFEEDBACK Feedback of complaints handled.

Authentication

Administrator Choice Screen

Company Details Screen

Department Detail Screen

User Detail Screen

Hardware Details Screen

Complaint Details

Gatepass Screen

Bill Details

REPORTS Displaying Available Stock

Complaints Registered

Action Taken For Various Complaints

Feedback of Complaints Registered

? Queries

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