When the phone system was invented over 30 years ago things were different. Everyone when to work at the same place, at the same time, there were no cell phone, not Internet and no PC. Times have change but we still think of our phone solution as being about one location where a specific number of copper line come in and specific phone numbers ring. Everything we do with our phone system is about what happens once the call has arrived at that location and it assumes that the call will remain at that location. Has this kind of thinking been limiting what your phone system and your phone company?

Another dramatic change we have undergone since the phone system was invented was the advent of the PC and the Internet. With few exceptions these monumental changes were not adapted by the phones systems vendors. While it is true that some of the more modern systems can connect between offices they do this with expensive point to point connections and still receive their phone service over copper lines creating a single point of failure for the entire company.

30 years ago you would find the typical business doing all of it work in one location on a fixed 8 hour work day. There was little outsourcing, few branch locations, no cell phones or Internet to connect operations together. This has changed and now most companies have multiple locations, remote call forward calls from other areas, have toll free numbers and outsource parts of their operations. These changes in how we conduct business were not matched by changes in phone system technology.

12% of the US population works from a home office at least part of the time. Traditional phone systems have a difficult time integrating these users as extensions. Even the most modern of these systems with VoIP extension still require a phone line at the office to be consumed as well as another Internet call when some at home is called.

It must bother the owner of a business to consider that they pay for phone lines, a phones system, and expensive business phones. They then pay for cell phones and the expensive cell phone minutes for that same employee. What typically happens is that the employee forwards their desk phone to their cell phone and then receives call right in the office on their cell phone. This requires an inbound line, an outbound line and cell minutes to be consumed just for one call. Other employee will actually put their cell numbers on their business calls cutting the phone system out of the loop all together. With more than 50% of all business call going to the cell phone the lack of good integration of these devices not only doubles the cost of the typical business phone bill but also leads to a lack of call management and routing provided if the phone system we to be in to loop and decide where the call should go depending on your location, time of day and other factors. Once you bypass the phone system you lose the ability to get to other extensions and resources. You could say that the traditional phone system lost half of its value through poor adaption. You can also see that the carriers that provide both land and cell have a vested interest in keeping things this way.

This is perhaps on of me least liked changes. Somehow thanks in part to the cell phone we now seem to have a non-ending work day. People call us at night, at dinner on vacation and we take that calls. The phone system has lost control of these calls as well because the circumvent the calling logic of your company which can direct people to the correct after hours resources.

Difficult and expensive to connect offices Cell and home phones require two phone lines plus the cell minutes to connect even in the office Cell phones not integrated as extensions Single point of failure with no failover, monitoring or disaster recovery Poor PC integration with Outlook contacts Voicemail to email expensive and complex even if available Music on hold still analog technology in most cases Restricted by the limits of copper phone lines

Whether is it a Star2Star solution or a solution from another provider you should be looking for a certain set of features that bring the efficiency and value back you organization that have been lost of the years on the traditional side.

You can set up Find-Me / Follow-Me many ways. Here is how mine is setup: I have a home office as well as a corporate office but most of the time I am traveling. When you call my business number it rings at home, at work and on my PC phone at the same time. If I do not pick it up within 15 seconds it rings my cell phone and then sends it to my corporate voicemail if I do not answer the cell phone. I even have a separate number for personal calls and gave my wife a number that goes to her cell phone and voice mail (which was a big relief to me).

Some traditional phone systems can send your voice mail to your email but it is very complicated and expensive requiring a special on site server with hard disks that can crash. This server must them be integrated with your email server which usually turns into a very complicated installation. We have simplified all of this by keeping the voice mail in a secure data center with its own email service that simply emails your voice mail. You can still get your email the old fashioned way by pushing the messages button on your phone or by calling in to your voice mail box but once you realize the power of having you voice mail in your email you will never want it any other way. For example: Lets say you get a long message about something that is really someone else responsibility. You can forward the message to them through email. You can share a message with many people at once. You can put a message in a related project folder in your email. If you have a sister that leaves long messages like I do then you can skip ahead with your mouse to get to the point. You can even back up and hear that number again without listening to the entire message. Even a year later when that law suit comes in you can search on the phone number and retrieve that message and bring it to court. This is a must have feature.

I don’t know about you but for years I have been adding names and numbers to my Outlook contacts and every time I look up a number I would ask myself since my PC knows the number why doesn’t it tell my phone to call it? Why do I have to memorize from the screen and then type it into my phone every time I make a call? We fixed this problem with a right click and dial from outlook contacts

YOUR KIDS ARE LISTENING TO DIGITAL MUSIC SO WHY IS YOUR PHONE SYSTEM STILL PLUGGED INTO THE RADIO ?

StarScope provides: Casual Users, Operators and Call Center Managers with the ability to work seamlessly across locations including home based worker. With StarScope users can see and manage: Who is on the phone Call Flow/Distribution Drag and Drop Transfers Queues and other features

While these features are all possible with an Internet Telephony Solution certain approaches do not work as well as others and there are some possible pitfalls to consider when choosing a solution

While we welcome all of the advertising and awareness the residential services are providing our industry and we agree that these cut rate services can be a good solution for a home user we do not recommend them for use in a business. There are two reasons for this. The first reason is that these services are mimicking residential line and do not provide business functions such as extensions, ring groups, menus etc. The second and most important reason is that these services use the public Internet but do not monitor whether or not their service is operational. They make you call them, wait in a long queue (usually oversees and difficult to understand), they have no tools to diagnose the problem so they walk you through a script of things to try and then give up. If you want to save money on a call to your grand mother in Germany and you drop a call this is ok you know her number and can call her back. In business every call is a reservations, a sale, a service issue. If your phone service can not deliver the call you lose. OK for the home but business needs a Business Grade solution.

You can imagine that phone companies would want to respond somehow to this Internet Phone solution so they came up with a solution of their own. It is called the hosted solution. While a hosted solution looks nice and clean with the phone system across the Internet this architecture turns out to be very problematic. First of all many organization make 50% of their phones as intercom calls in the building. In the past this had no impact on the outside resources but in the hosted model even internal calls must be switch across the Internet. This means that a phone in one part of the office is going to place a call across the Internet to the PBX and then then PBX is going to make a second call back across the Internet to the other phone in the same building. This means two of your talk paths are being consumed over the Internet on a call that is between two parties in the same office. If half of your calls are Intercom calls then this means that 67% of your talk paths will be consumed by these calls leaving you with only 1/3 of you talk paths for outside calls. Another issue Is call quality. Without a local switch to manage the network traffic anymore than three phones together begin to create networking problems requiring their own private network circuit back to the PBX and within your office. This is very expensive. If you add to that the per seat pricing for the use of this type of system it can cost more than twice what you should be paying. Of course the traditional phone company has no interest in making anything cost less than it does today. Despite the conflict of interest I think there is another reason they have taken this flawed approach to Internet Phone service. After deregulation the traditional phone companies found themselves unable to compete with the phone systems and interconnects that came on to the market. They made a decision to withdraw to the D-Mark where the lines enter the building and laid off all of the inside people they had. Every solution since then has been hosted. Voicemail, Caller ID, Centrex. They got out of the premise and want to stay out. The only reason I can come up with for applying that old thinking to this new technology when it is clearly not good architecture is that they can not undo their old thinking. It is the same thing that happens when you train a flea circus. Does anyone know how that is done? (pick up a cup or glass and place your hand over the top) First you need to catch some fleas off of a dog or cat. Next you put them in a jar about 4 inches tall and close the lid but leave some air holes in the top small enough they can not get out. For the first day and a half you will here them thinking their little heads in the bottom of the lid and then hey will stop hitting the lid and jump just high enough to miss the top. Now you can take the lid off and they will never jump out. You can create a little circus arena and the fleas will jump around inside and never leave. As much as we would like to think that we people are different from those fleas I suggest that the traditional phones companies are designing new systems based on things they ran into 30 years ago that no longer apply. That is the only reason I can see for this type of design.

The Data Center utilizes state-of-the-art surveillance, including building cameras, 37 cameras on the 16th floor with round-the-clock monitoring. In addition to secured access from the ground floor to the elevators and the lobby on the 16th floor, all doors within the Data Center require pass cards and, in critical locations, pin codes. The building is entirely above flood stage and the servers sit 192 feet off the ground. The building is rated and engineered to withstand a direct hit from a 155 mile an hour category 4 hurricane. Plus, the Data Center is itself inside a separate bunker at the building's core. There are no outside facing windows. As a final protection, the walls are reinforced with blast proof Kevlar.

The Data Center utilizes state-of-the-art surveillance, including building cameras, 37 cameras on the 16th floor with round-the-clock monitoring. In addition to secured access from the ground floor to the elevators and the lobby on the 16th floor, all doors within the Data Center require pass cards and, in critical locations, pin codes. The building is entirely above flood stage and the servers sit 192 feet off the ground. The building is rated and engineered to withstand a direct hit from a 155 mile an hour category 4 hurricane. Plus, the Data Center is itself inside a separate bunker at the building's core. There are no outside facing windows. As a final protection, the walls are reinforced with blast proof Kevlar.

Our customer's phone systems and the Data Center components are monitored around the clock. Nearly five-hundred separate parameters are continuously watched. Everything is monitored from the minute detail of a phone being unplugged all the way to sophisticated performance trend monitoring that tells us whether your business internet connection is working up to specification. Whenever one of these parameters falls out of normal range, a service ticket is automatically opened and investigated. Star2Star monitors and manages the quality of service on your internal network as well as the Internet connection between your office and our calling termination equipment. Any problem relating to the connectivity, quality of service, or operation health of your phone system, network, Internet connection and calling path are immediately detected and reported to the Network Operation Staff, our engineering team and, if necessary, to your dealer for follow-up. Star2Star's automated systems are the first line of defense and typically will automatically detect and respond to nearly all problems. In many cases a problem can be resolved without any human intervention at all as we have built hundreds of self-healing and redundant features into our infrastructure to make many problems self-correcting.

We maintain multiple back-end carriers to provide redundant calling pathways. They include Time Warner/Xspedius Communications, Level3, and a local analog phone line on your premises to provide triple-redundant call connections to the PSTN (traditional) phone network for call origination and termination. Every component in our network infrastructure is redundant so that if one part fails, a hot spare replacement automatically takes over in a fraction of a second. No other Internet Phone Service Provider offers a fully-integrated end-to-end system assuring call quality and reliability. We recognize that your business phone service is critical and Star2Star stands ready with real engineering and real solutions to make sure you never miss a call.

Couch Braunsdorf is an insurance company located in New Jersey that also councils companies on risk management. When Jake from Couch Braunsdorf brought us his phone bill and we put it in to our quote calculator he was going to save over $111,000.00 over the first four years of the lease term, and $373,975.03 over a typical 7 year term of ownership. We asked him if this was a Good Risk Management decision? He laughed and said the company does not like to lease things and wrote us a check.

Business Grade IP Phone Service Solutions www.californiaphoneservices.com – Omega Magnus Corp.

Objectives Better Service More Phone Features Save Money! This is what Star2Star can bring you! www.californiaphoneservices.com – Omega Magnus Corp.

Agenda Client Concerns Change is Good Shift in Paradigm Your Infrastructure Why Star2Star Pricing & Configuration Review www.californiaphoneservices.com – Omega Magnus Corp.

What We Heard You Say Was Important to you Ability to manage all sites from one location Easy Inventory Control – One Unified Platform Better ROI (Huge Inter-Enterprise Call Costs) Conferencing Outlook &Cellular Integration Ability To Change Greeting On Your Own Ability to see who is on the phone (anywhere) Softphone For Mobility – Laptop, Computer Voicemail to Email www.californiaphoneservices.com – Omega Magnus Corp.

Change Is Good Technology Goes Up In Power, and Voice Quality! Cost of Ownership goes Down. VoIP is now the Standard in phone system technology. www.californiaphoneservices.com – Omega Magnus Corp.

The Technology Has Changed Traditional solutions and past limitations still keep everyone thinking “Inside The Box” www.californiaphoneservices.com – Omega Magnus Corp.

Broadband Internet access is now serving most small to mid-sized businesses and has become another important part of the communications process (Ethernet & Fiber) The Computers And Networks Have Changed Bandwidth is FAST & Inexpensive www.californiaphoneservices.com – Omega Magnus Corp.

The Business Models Have Changed Companies have spread out and outsourced Parts of their organization have become disconnected www.californiaphoneservices.com – Omega Magnus Corp.

More and more employees are working - Remotely The Way People Work Has Changed www.californiaphoneservices.com – Omega Magnus Corp.

The cell phone has become an important part of the business communications process (more than 50%) The Tools Have Changed www.californiaphoneservices.com – Omega Magnus Corp.

There is now an anytime, anywhere expectation for staying in communication… whether we like it or not The Way People Communicate Has Changed www.californiaphoneservices.com – Omega Magnus Corp.

The Only Thing That Has Not Changed Is the BOX! www.californiaphoneservices.com – Omega Magnus Corp.

Traditional Phone System Sales Tumble 50% Nortel Will Liquidate Assets Wall Street Journal Oct 2009 NEC Lays Off 20,000 Workers Jan 20, 2009 Mitel’s DownGraded, Labeled Substantial Risk Moody’s Jan 2010 Avaya 3Q Sales Down 27% Smart Money Nov 4 2009 Toshiba Posted Operating Loss Double What Analyst Expected Forbes, Jan 2009 Shortel Has 8 Consecutive Quarters of Losses Yahoo Finance The Good news www.californiaphoneservices.com – Omega Magnus Corp.

AT&T Asks To Tear Down The Public Network . . . www.californiaphoneservices.com – Omega Magnus Corp.

This is Outdated! www.californiaphoneservices.com – Omega Magnus Corp.

Introducing A “Real” Business Grade Hybrid VoIP Phone Solution www.californiaphoneservices.com – Omega Magnus Corp.

What are The Benefits For You Single Payment Solution for Service and hardware. Gives your employees creative options for enterprise convergence. Future proofing your Investment in a communication platform. Standard System at all locations. Easy Dial support for service and hardware, 24/7 – 365 days a year all part of the plan. Hardware upgrades and replacements all included in service plan. Save Money on monthly phone bill! Never get a busy signal Never miss a call www.californiaphoneservices.com – Omega Magnus Corp.

Introducing Star2Star The World’s Most Reliable Business Grade IP Phone Solution www.californiaphoneservices.com – Omega Magnus Corp.

Core Benefits www.californiaphoneservices.com – Omega Magnus Corp.

Migrating To Business Grade VoIP 32k 64K $$ NO LD Costs Between Locations $$ www.californiaphoneservices.com – Omega Magnus Corp.

Star2Star Built In Disaster Recovery www.californiaphoneservices.com – Omega Magnus Corp.

Find-Me / Follow-Me www.californiaphoneservices.com – Omega Magnus Corp.

Voice-Mail-to-Email - SMS Never miss a message Voice mail integrates with MS Outlook, (or any POP email) Delivers message to Smartphone www.californiaphoneservices.com – Omega Magnus Corp.

Integrate Phone System with MS Outlook One list for all! Cell Phone Office Phone Soft Phone Email Point & click dials desk phone from Outlook contacts (also has optional integrations with salesforce.com & many other CRM products) www.californiaphoneservices.com – Omega Magnus Corp.

Digital Music Interface Avoid embarrassing radio stations Build your own playlist Upload your own MP3 or WAV files to Music On Hold Use your custom recordings to distribute product / service info to captive audience Redundant, Mirrored & Distributed Audio www.californiaphoneservices.com – Omega Magnus Corp.

StarScope Multi-Location Presence Management Who is on the phone Call Flow/Distribution Drag and Drop Transfers Queues and other features Casual users Operators Call Center Managers Home based workers Work seamlessly across locations: www.californiaphoneservices.com – Omega Magnus Corp.

Visit our website at www.star2star.com StarCenter Call Center Innovative Feature Rich Multi-Site Call Center application Agent login/logout Average wait time announcement Multiple Action Keys Flexible Announcements Queue/Agent Reporting Queue Monitoring Queue Specific MOH Administrative Monitor/Barge In/Whisper 9 Levels of Failover Caller ID Routing FREE Call Recording & Archiving www.californiaphoneservices.com – Omega Magnus Corp.

Star2Star Communications StarCenter – Creating / Editing Queue’s Queue Members - add queue members from Available Agents list www.californiaphoneservices.com – Omega Magnus Corp.

Star2Star Communications StarCenter – Creating / Editing Queue’s (contd) Internal Direct Dial - use to access the queue from a local phone Display queue name - to the Agent Ring Strategy (7 available) – determine how calls will ring the queue - Round Robin, Skill Based, Best Match, Ring All, Least Recent, Fewest Calls, Random Skills – set appropriate skill for Queue Exit When Empty – calls will be directed Failover Options if no Agents logged in Max # in Queue – determine max # calls allowed to queue. When parameter is exceeded calls are directed to Failover Options Music on Hold Playlist - Queue specific Music / Message on Hold Agent Timeout – determine how long each agents phone will ring for Wrap-up Time – determine what period of time is allowed for agent administrative tasks prior to receiving further calls. Use 0 if not required Missed Calls Logout – number of calls agent can miss prior to being automatically logged out Action Keys - set 0 – 9 action key options for callers Message – record message or upload mp3 or wav file www.californiaphoneservices.com – Omega Magnus Corp.

Star2Star Communications StarCenter – Creating / Editing Queue’s (contd) Position Announcement - system plays callers position in queue Announce Frequency – how often the system plays the announcement Wait Time Announce - system plays callers estimated wait time in queue Announce Frequency – how often the system plays the announcement Periodic Announce - upload custom announcement i.e. remind callers about action key options e.g. “Press 0 to leave a message” Announce Frequency – how often the system plays the announcement Hold Time Announce - system announces how long the caller has been on hold to the agent www.californiaphoneservices.com – Omega Magnus Corp.

Star2Star Communications StarCenter – Creating / Editing Queue’s (contd) Failover - set up to 9 levels of Failover (call treatment) options. Determine timeout between each option www.californiaphoneservices.com – Omega Magnus Corp.

Star2Star Communications StarCenter – Creating / Editing Queue’s (contd) CallerID Routing - add CallerID’s to provide specific call treatment based upon that ID www.californiaphoneservices.com – Omega Magnus Corp.

Star2Star Communications StarCenter – StarCenter Manager Select StarCenter Manager to Add / Edit / Delete Agents Set Agent PIN Select Skill and set Level as appropriate Determine if Agent is allowed individual Queue Login www.californiaphoneservices.com – Omega Magnus Corp.

Star2Star Communications StarCenter – StarCenter Manager Existing Skills - add / edit skills www.californiaphoneservices.com – Omega Magnus Corp.

Star2Star Communications StarCenter – StarCenter Manager Provides an overview of each queue configured on the system including agents and their associated skills Monitor this queue – select this option to display the real time queue monitor www.californiaphoneservices.com – Omega Magnus Corp.

Star2Star Communications StarCenter – Multi-Q Monitor Multi-Queue Monitor - Is accessed via the main Phone System Configuration menu (Admin Users), and via Individual Phone Settings (for non Admin Users) www.californiaphoneservices.com – Omega Magnus Corp.

Star2Star Communications StarCenter – Multi-Q Monitor Multi-Q Monitor - provides key real time metrics (6 sec refresh) for each queue selected. Multiple queues can be selected and saved as queue group views. Agent Status – Logged in agents display in green, ringing agents display in orange, agents busy on queue call display in red (Shows CallerID and Call Duration), logged off agents are grey italic. www.californiaphoneservices.com – Omega Magnus Corp.

Star2Star Communications StarCenter – Administrative Monitor / Barge in / Whisper Destinations - use the StarCenter Admin function to Monitor / Barge in / Whisper on active agents This function can be accessed via a menu that could be dialed from a phone in any location providing the ability the coach / train and monitor agents remotely www.californiaphoneservices.com – Omega Magnus Corp.

Star2Star Communications StarCenter – Reports www.californiaphoneservices.com – Omega Magnus Corp. Use the Web Portal REPORTS option to access historical reports Select the Queues tab and select the Queue required QUEUE SUMMARY, AGENT SUMMARY, and STARCENTER CALL DETAIL (see next slide) is displayed Drill down on an Agent ID to see an AGENT DETAIL report

Star2Star Communications StarCenter – Reports (contd) www.californiaphoneservices.com – Omega Magnus Corp.

Not All VoIP Phone Solutions Are Created Equally www.californiaphoneservices.com – Omega Magnus Corp.

Consumer-Grade is NOT Business-Grade See them advertised on TV VoIP or Internet Phone Service Consumer-grade (casual conversation) to save money Lack features Lack quality voice Lack reliability Vonage, Comcast and Skype NOT engineered to provide business phone service www.californiaphoneservices.com – Omega Magnus Corp.

Hosted VoIP PBX Over The Internet Lacks quality with more than 3 phones Dropped calls without premise-based QoS Requires expensive dedicated circuit Internal intercom calls are switched over Internet wastes two talk paths of bandwidth Expensive per-seat pricing and circuit costs Costs more over time than traditional phone service NAT Issues www.californiaphoneservices.com – Omega Magnus Corp.

The Star2Star End-to-End Architecture www.californiaphoneservices.com – Omega Magnus Corp.

End-To-End Features www.californiaphoneservices.com – Omega Magnus Corp.

A Perfect Fit Line Pooling and Bursting Line Pooling and Bursting www.californiaphoneservices.com – Omega Magnus Corp. Star2Star allows you to leverage the Internet to create a common business communications network across multiple locations! Star2Star Phone Lines the power of pooling and bursting: - The phone lines may be pooled and calls may be distributed across all locations. - This can reducing the total numbers of needed Lines and save you money! Never Get a Busy Signal: – Star2Star automatically ”bursts” phone lines on demand. Never Miss a Call: - Inbound calls can failover to other locations across multiple time zones to multiple ques. Quickly finding the correct escalation path you should never miss a call.

The Star2Star “Killer-App” Bell CO Store or Office Bell CO Store or Office Bell CO Store or Office Bell CO Store or Office Bell CO Store or Office Bell CO Store or Office 5 Lines 5 Lines 5 Lines 5 Lines 5 Lines 5 Lines www.californiaphoneservices.com – Omega Magnus Corp.

Recent National Accounts Over 20,000 Locations When Fully Deployed $9.7M 9000 Locations 2000 Locations 18,000 Locations

Star2Star Customer Premise Components www.californiaphoneservices.com – Omega Magnus Corp.

World's Most Reliable Business Phone PBX Starbox 2200 Solid State (no moving parts) Up to 250 Users Supports DSL, Cable, Fiber,T1 Built-in Firewall Monitoring and remote management Monitored 24x7x365 Edge Traffic Shaping Dual WAN Connections Long life, high reliability Low power consumption All equipment covered with 24-hour advanced replacement Data Connection #1 Data Connection #2 Fixed Wireless or Dynamic T1 www.californiaphoneservices.com – Omega Magnus Corp.

www.californiaphoneservices.com – Omega Magnus Corp.

Dual WAN Auto Failover Example www.californiaphoneservices.com – Omega Magnus Corp.

StarLite Solid State (no moving parts) Up to 10 lines & 20 Users Supports DSL, Cable, Fiber,T1 Monitoring and remote management Monitored 24x7x365 Edge Traffic Shaping Dual WAN Connections Long life, high reliability Low power consumption All equipment covered with 24-hour advanced replacement World's Most Reliable Business Phone PBX www.californiaphoneservices.com – Omega Magnus Corp.

Starlite PBX Perfect for Small Branch Sites Thousands of locations work as one! Max 5 Lines 10 extensions Managed from a single portal Intercom Music On Hold Squared-Key phones Great for retail and restaurants StarLite PBX www.californiaphoneservices.com – Omega Magnus Corp.

NetGearPreconfigured Managed POE Switches Star2Star provides new Ethernet switches: Quality of Service (QoS) Segregate voice from data traffic with separate Virtual LAN (VLAN) Powers phone through Ethernet (POE) Pre programmed & labeled for plug & play installation Remote monitoring and management support (SNMP) Integral to ensure business-class quality voice service Each switch is backed up with: Surge protector – protects equipment from lightning UPS battery backup – supplies power to PBX, network and phones during power outages of short duration www.californiaphoneservices.com – Omega Magnus Corp.

Deluxe Business Phones. . . www.californiaphoneservices.com – Omega Magnus Corp.

Deluxe Business Phones. . . www.californiaphoneservices.com – Omega Magnus Corp.

Visit our website at www.star2star.com www.californiaphoneservices.com – Omega Magnus Corp.

Uses Existing CAT5 Network Jacks Use the LAN port to plug into your existing PC network jack Use the PC port to connect your PC to the phone. This eliminates the need to install a second (new) network jack. All but one of the Star2Star-supplied phone models have two network ports www.californiaphoneservices.com – Omega Magnus Corp.

Soft-Phone for Computers Be in your office, Anywhere in the world www.californiaphoneservices.com – Omega Magnus Corp.

IPAD Software Phone www.californiaphoneservices.com – Omega Magnus Corp.

Run the StarSystem And Your Old System Side-By-Side Run your old system and the Star2Star System side-by-side until your number is ported 30-Day Money-Back Guarantee if you are not completely satisfied with the service Old Phone System Star2Star Internet Phone Solution SIDE-BY-SIDE www.californiaphoneservices.com – Omega Magnus Corp.

Digital Inbound (PRI) Adtran 908e Functions as a PSTN Gateway using a PRI from the Local Exchange Carrier Can Be Sold or Rented to customers under contract until contract expires Solution for areas where numbers can’t be ported Good VoIP support (SIP, G.729a, G.711u) www.californiaphoneservices.com – Omega Magnus Corp.

Digital Inbound (PRI) Adtran 908e Functions as a PSTN Gateway using a PRI from the Local Exchange Carrier Can Be Sold or Rented to customers under contract until contract expires Solution for areas where numbers can’t be ported Good VoIP support (SIP, G.729a, G.711u) www.californiaphoneservices.com – Omega Magnus Corp.

Blended Architecture – Components Multi-Port FXS Devices 2, 4, 8, and 24-port analog extension gateway devices (FXS ports) Higher port density, lower cost per port Useful in applications where analog handsets will not be replaced by IP handsets www.californiaphoneservices.com – Omega Magnus Corp.

StarFax and StarSIP Architecture www.californiaphoneservices.com – Omega Magnus Corp.

StarFax Available in 1, 2, or 4-port configurations Send and receive faxes using true end-to-end T.38 Fax over IP Protocol (works exactly like traditional phone line) Supports speeds of up to 14.4kbps with Error Correction Supports directing several phone numbers to a single fax machine. Use this innovative feature at the office or remote location e.g. at home by either configuring as a local or remote device. www.californiaphoneservices.com – Omega Magnus Corp.

Star2Star StarSIP Offering Star2Star StarSIP Trunks which come in 3 Flavors: StarSIP-2-SIP StarSIP-2-POTS StarSIP-2-PRI The Idea is to create an new entry point for customers who can not get financing for the entire solution today. We eventually want to convert them to the entire solution so they remain loyal to both you and Star2Star. StarSIP Trunks may not be sold with a new Non-Star2Star PBX installation. www.californiaphoneservices.com – Omega Magnus Corp.

StarSIP2SIP Unlimited in the number of ports configurations Supports G.711 or G.729 codecs Can be plugged directly into compatible SIP-capable PBX hardware or similar devices that accept SIP Trunks PBXs will be tested and certified Check Support for compatibility You can help test and certify new platforms www.californiaphoneservices.com – Omega Magnus Corp.

StarSIP2Pots Available in 1, 2, 4, 8 port configurations Plugs into POTS (standard B1) analog trunk ports PBXs will be tested and certified. Check Support for compatibility You can help test and certify new platforms www.californiaphoneservices.com – Omega Magnus Corp.

StarSIP2PRI Unlimited in the number of port configurations Supports G711 or G729 Codecs Can be plugged directly into compatible SIP-capable PBX hardware or similar devices that accept SIP Trunks PBXs will be tested and certified Check Support for compatibility You can help test and certify new platforms www.californiaphoneservices.com – Omega Magnus Corp.

End-To-End Quality www.californiaphoneservices.com – Omega Magnus Corp.

Star2Star Internet Connection Test STAR-NET-ANALYZER (SNA) www.californiaphoneservices.com – Omega Magnus Corp.

www.californiaphoneservices.com – Omega Magnus Corp.

www.californiaphoneservices.com – Omega Magnus Corp.

www.californiaphoneservices.com – Omega Magnus Corp.

www.californiaphoneservices.com – Omega Magnus Corp.

Star2Star Data Center Architecture distributes core telecommunication infrastructure between two main and other minor data centers throughout USA One of our major data centers: Located in downtown Tampa 107 feet above sea level Surrounded by 3 feet of reinforced concrete Originally built by GTE as network core for ½ of USA Most active carrier-neutral communications facility Multiple redundant fiber loops http://www.esnet.com/webcam/index.html Designed with peering to Level 3 for redundancy and less than a millisecond response time! www.californiaphoneservices.com – Omega Magnus Corp.

Blended Architecture – Components WARP – Wide Area Replication Protocol www.californiaphoneservices.com – Omega Magnus Corp.

www.californiaphoneservices.com – Omega Magnus Corp.

www.californiaphoneservices.com – Omega Magnus Corp.

www.californiaphoneservices.com – Omega Magnus Corp.

DISASTER RECOVERY Disaster Recovery… Is built into the Star2Star solution architecture, offering complete Business Continuity features. The Star2Star Data Center maintains a constant communications path with every Starbox PBX. Every customer’s configuration is mirrored in our Data Center which is immediately able to detect an equipment or Internet service impairment or disruption and will automatically take over when necessary. No single point of failure among customer sites Dual WAN capability, Cell phone failover, analog line backup Data Center houses all key call processing functions including in-bound call distribution, auto-attendant, unlimited voice mail and conferencing. Inbound calls failover to alternate extensions, locations or individual cell phones. www.californiaphoneservices.com – Omega Magnus Corp.

Tier 3 Data Center Reliability 100% Redundant Cisco Network at Tier-3 Data Center 2 Power Grids, 1 million watt substation, Transfer switch backed up by Redundant inline UPS and 2 .8 Gigawatt generators Inergen Gas Fire Suppression System Redundant Environment Control System www.californiaphoneservices.com – Omega Magnus Corp.

24x7x365 Service Desk and Monitoring Online System Monitor Automatic Detection of Quality or Reliability Issues Service Tickets Can Be Created at Anytime by Automatic Detection, from Our Web Site or By Calling our Around the Clock Support Center Dial S2s From any phone on the Star2star network www.californiaphoneservices.com – Omega Magnus Corp.

End-To-End Guaranteed Reliability www.californiaphoneservices.com – Omega Magnus Corp.

End-To-End Guaranteed Reliability www.californiaphoneservices.com – Omega Magnus Corp.

Dun and Bradstreet Customer Satisfaction Survey Ordered by Government Services Aministration www.californiaphoneservices.com – Omega Magnus Corp.

"The best we have seen.“ Jeremy Block FEDERAL SCHEDULES, INC Dun and Bradstreet Customer Satisfaction Survey Ordered by Government Services Aministration www.californiaphoneservices.com – Omega Magnus Corp.

Dun and Bradstreet Customer Satisfaction Survey Ordered by Government Services Aministration www.californiaphoneservices.com – Omega Magnus Corp.

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Star2Star Nationwide Voice Network Star2Star is the only carrier in North America to cover every US and Canadian address that has access to quality Broadband Our service extends far beyond our core infrastructure in our 2 Datacenters. When you make a call, Star2Star determines the best quality route for your call and sends your call through that route to guarantee the highest possible call quality. www.californiaphoneservices.com – Omega Magnus Corp.

National DSL and T1 Bandwidth www.californiaphoneservices.com – Omega Magnus Corp.

Over 3000 Qualified Technicians Across America Together with our Certified Dealers and Installers we now have over 3000 qualified technicians 50 minutes away from 98% of the US and Canadian Population. This means U.S. and Canadian nationwide installation and support with no cost next day part replacement. www.californiaphoneservices.com – Omega Magnus Corp.

We Cut The Typical Business Phone Bill 50% Reduced local, LD and toll free by 60% Keeping Internet, one analog FAX and additional maintenance Net savings 52% $844 per month $10,000 per year $71,000 savings over the average life of a traditional phone system Varsity Vendors www.californiaphoneservices.com – Omega Magnus Corp.

LEASING: Positive Cash Flow From Month One When you finance the Star2Star system, you can usually save enough on the phone bill to completely pay for the brand new phone system and phones and still have enough money left over to generate positive cash flow. In this case Varsity Vendors saves $643 per month in cash flow which amounts to over $61,000 over the life of the system. www.californiaphoneservices.com – Omega Magnus Corp.

LEASING: Positive Cash Flow From Month One Now let’s compare buying a traditional phone system in terms of a lease cost adding in the maintenance and monthly recurring phone bill. In this case, the Avaya system with the same number of phones and the old phone service costs nearly $100,000 more than Star2Star to operate over the life of the system. www.californiaphoneservices.com – Omega Magnus Corp.

Cut The Average Phone Bill in Half! Couch Braunsdorf Insurance in Liberty Corner, NJ saved $111,492.00 over a four-year period If you have phone numbers in other cities or an 800 number you will likely save even more than 50%. www.californiaphoneservices.com – Omega Magnus Corp.

The Nations Largest Distributors are Switching to Star2Star The nations largest Phone Equipment Distributor and Largest Managed Services and Security companies along with over 250 other organizations have switched their focus from selling these products to selling Star2Star www.californiaphoneservices.com – Omega Magnus Corp.

Star2Star Is Profitable And Growing At 500% In The Past Two Years Our continued growth is assured with a unique blended architecture which delivers a money saving business model and a 99.6% customer retention rate. Several of the largest distributors of phone equipment in the US have recently switched to Star2Star. Star2Star has recently won several of the largest national accounts. “While you might think that the recession would be a horrible time to roll out such a new service, the opposite has turned out to be true.” http://www.heraldtribune.com/article/20100306/ARTICLE/3061048 www.californiaphoneservices.com – Omega Magnus Corp.

Blended Architecture – Components Multi-Port FXS Devices 2, 4, 8, and 24-port analog extension gateway devices (FXS ports) Higher port density, lower cost per port Useful in applications where analog handsets will not be replaced by IP handsets www.californiaphoneservices.com – Omega Magnus Corp.

www.californiaphoneservices.com – Omega Magnus Corp.

32k Pre-program setup 30 POTS Lines $1,800.00 Data DSL Basic Analog Phones www.californiaphoneservices.com – Omega Magnus Corp.

Star2Star Phone used in the office and fight scene

Visit our website at www.star2star.com Easy To Use Administration www.californiaphoneservices.com – Omega Magnus Corp.

Visit our website at www.star2star.com Easy To Use Administration www.californiaphoneservices.com – Omega Magnus Corp.

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Powerful Instructions & Training Tools 24/7 for Clients www.californiaphoneservices.com – Omega Magnus Corp.

How to Switch The Choice Everyone is Making www.californiaphoneservices.com – Omega Magnus Corp.