Impel CRM Make your Agents Productive and Customers Happy !! www.impelcrm.in www.ImpelCRM.in

Impel Customer Relationship Management (CRM) Automate, simplify and manage all the information your sales organization needs with one comprehensive CRM tool. www.ImpelCRM.in

Webinars Focus     Call Center Challenges. •    Inbound Call Center Module Impel. •    Outbound Call Center Module in Impel. www.ImpelCRM.in

Call Center Challenges Access to Real-Time Customer Data is a challenge. Low-Productive Agents due to the tedious routine. Waste of resources time and effort making manual calls. Unavailability of technology, infrastructure and cost constraints. Poor Customer Service with unhappy and dissatisfied Customers. www.ImpelCRM.in

Outbound Call Center Management.   Impel CRM is integrated with the Asterisk VoIP solution and the Vicidial Predictive Dialer. Call centre operations become more productive, since the integrated Predictive Dialer does the dialing automatically saving the Call Centre Executive time and effort involved in manually dialing calls. When the call is picked up, the system presents the call to an available CCE with relevant data of the called person on the CCE’s screen. A simple point-and-click interface, allows the CCE to record the results of the call quickly and efficiently.   Any disconnected/not reachable/hung-up calls are automatically recorded as activities within Impel, allowing the call centre managers to analyze optimum calling times. www.ImpelCRM.in

www.ImpelCRM.in

www.ImpelCRM.in

www.ImpelCRM.in

www.ImpelCRM.in

In-Bound Call Center Management With the Inbound Call-Center Edition, day to day operations becomes much more productive. The integrated call router automatically routes the call to the free agent resulting in shortening the mean time to answer. When the call is picked up, all relevant data regarding the called person pops up on the agents screen automatically. A simple point-and-click interface, allows the CCE to record the results of the call quickly and efficiently resulting in a productive Call Center. www.ImpelCRM.in

www.ImpelCRM.in

www.ImpelCRM.in

Customer Support Automation helps to improve the Customer Experience with your Business. Helps you streamline your day-to-day Support Processes. Enables your Support Team to communicate easily with Customers as they have a complete 360 degree view of Customers across departments . 360 degree view helps support agents to speed up response times without having to switch between screens or await update responses from related teams. Improves Customer Interactions as you have access to right information instantly in a single-view. Your call quality increases, reduces wait times and also call duration which eventually saves your money. Easy-to-use portal makes life easier for your Support Agents. Benefits of Impel Call Center Module www.ImpelCRM.in

Learn more about Impel CRM Our integrated suite of on-demand CRM application is relied upon by the Customers to align their business to accelerate Sales. Leverage our Support Channels ! ImpelCRM Forums: www.impelcmr.in/forum ImpelCRM Webinars: www.impelcrm.in/impelwebinar ImpelCRM Wikis: www.impelcrm.in/wiki Schedule a Product Demo Have our CRM experts present you the buzz of On-Demand CRM. Sign up for a Free Trial and leverage Impel CRM suite !! www.ImpelCRM.in

Thank You For more information on Impel Customer Relationship Management, please visit our website www.impelcrm.in or Contact Us at +91-80-30082000. www.ImpelCRM.in