10 Minutes of Me Production - Present s…

Monique Hoffman’s Visual Resume

Hello, my name is Monique and I am a Charismatic Hospitality Leader …

My Hospitality Career started more than 22 years ago …

Here … at Hagar’s Café in the Norseman Inn – Camrose, my humble beginnings …

And here …

Best Western Bonnyville March 2009 – July 2009 Director of Sales & Marketing Responsible for maximizing the occupancy and the average daily rate of the hotel, while upholding excellent guest service and accommodations to all guests. Worked closely with the hotel’s preferred accounts and group reservations. Managed the sales effort and supported the General Manager on operational issues. Demonstrated excellent communication skills, both written and verbal. 

Best Western Bonnyville General Manager Overseen all aspects of the hotel operations including: guest relations, front desk, housekeeping, maintenance, finances, team building, and staff development. Possessed strong communication skills, both verbal and written, and demonstrated outstanding leadership. Delegated responsibilities, organized complex projects, and established priorities consistent with hotel objectives. July 2009 – January 2010

January 2010 – February 2011 The Noodle House Bonnyville & Wetaskiwin General Manager Manage all areas of operations within the Restaurant including marketing and human resources, while ensuring the Company's standards of quality, service and operations are maintained. Manage operations during scheduled shifts that include daily decision making, staff support, guest interaction, scheduling, planning, while upholding standards, product quality and cleanliness. Prepare schedules and ensure that the restaurant is staffed for all shifts. Staffing, training and developing team members through orientations, ongoing feedback of performance expectations and conducting performance reviews on a regular basis. Identifying operational opportunities to build sales and control costs; developing and implementing plans to address opportunities (i.e., R&M, marketing). Perform liquor, wine and beer checks in order to ensure proper invoicing. Ensure proper security procedures are in place to protect employees, guests and Company assets. Prepare end of shift reports including Daily Labor Control, Daily Food Control, and Daily Sales

Through my work as a Software Installer & Trainer with MBS and SoftBrands I completed many installs at various locations throughout North America …

I have excellent PMS comprehension with … LanMark Medallion WinPM

My Education … Diploma General High School Diploma September 1992 - June 1994 Terra College Diploma Computerized Office Administration October 1995 - June 1996 CDI College of Business and Technology College Diploma Legal Assistance June 1999  International Correspondence School College Diploma Hotel and Restaurant Management February 2004  Thomson Education Direct

Certifications … SoftBrands Certification PMS Installer/Trainer March 2008 Best Western General Manager Fundamentals September 2009 The Power of Focus Training Seminar October 2009 Best Western I Care II Management Training December 2009 Pool Operator Level 1 December 2009 Food Safety December 2009 Pro Serve February 2010

Supervisory / Management Skills Public Speaking Marketing P&P development & Employee Handbook construction PMS Comprehensive Departmental User Guides Microsoft Office / Windows XP, Vista, 7 Internet Proficiency Excel Power Point Relevant Skills …

During down time, I love to …

Be with my FAMILY!!

Search for the perfect accessories …

Talk …

Talk …

Talk …

Well, you get the idea … I love to talk!!

My strengths are … Organization

Presentations …

Understanding the Process of Learning … Therefore, providing comprehensive training.

I believe in TEAMWORK…

But, I can take the lead …

So …

I'm always looking for new challenges … new opportunities,

to reach new objectives and goals … together.

References … Joey Mouallem President & Owner Hotel Ventures (Best Western Bonnyville Inn & Suites) 780 849 1422 achiever@telusplanet.net Professional Russ Allan Owner / Operator R2 - Complete POS Solutions 403 688 5775 russallan@shaw.ca Professional Doug Wolf Regional Manager Combined Insurance 780 265 1674 Doug.Wolf@ca.combined.com Professional/Personal

Keep in touch! Email:Monique_Hoffman@Hotmail.com Cell: 780 349 1731 Home: 780 398 3600 www.linkedin.com/pub/monique-hoffman/b/69b/846

10 Minutes of Me Production This has been a …

Fin