@OneDeskApp OneDesk The Group facebook.com/SocialProductApp

An Integrated Suite of Applications for Product People OneDesk provides a suite of product-focused applications to promote effective collaboration between colleagues, business partners, and customers including: Innovation & Idea Management Product Management Project Management (Gantt, tasks,issue tracking/roadmapping) Product Marketing Help Desk 

OneDesk Benefits Bring all product stakeholders to the table Deliver better-aligned products & services Collaborate effectively across product, project and customer-facing teams Access customer dialogues on the social web Harness and effectively assess all knowledge, suggestions & ideas Promptly adapt to changing market needs 

The Product Funnel

Capture All Feedback From the social web – customers are already discussing your products and services From employees and partners – OneDesk users can enter their own feedback. From your website – embed a customer community portal on your website. From your help desk – ensure support tickets are reflected in your product plans From email – forward ideas, support issues, and feedback directly to OneDesk ideas@x.onedesk.com, support@x.onedesk.com, … Import – import existing customer data and feedback

Listen to the web at large – monitor conversations on Facebook, Twitter, Blogs, comments, and more. Learn what your customers are already saying – The conversation about your products is already occurring. Respond from a single interface – Answer queries, compliments, and criticism directly from OneDesk. Capture with a single click – Easily save and classify ideas, questions, leads, problems and praise. Keep a record – The social web is transitory, you need a permanent record of what is relevant to you. Monitor Social Media

6 of 13 Innovation & Get ideas from all sources – your website, social media, your help desk, email. Leverage your community – Capture ideas from customers, employees, and partners. Start a discussion – elaborate on ideas by engaging the stakeholders in a discussion. Voting! – Let customers and employees up-vote their favourites. The best ideas rise to the top. Implement the best ones – Evaluate, implement and start innovating! Ideas Management

Help Desk Multi-channel support – Support your customers through all channels: website, email, social media, etc. Create a knowledge base – Save time and money by publishing responses to common queries on your website. Automate your ticket flow – create lifecycle flows for your tickets and reduce manual repetitive actions. Improve service levels – Use automation to ensure that customers are responded to in a timely manner. Let your customers help – Optionally create a forum for customers to interact. Reduce customer service costs. Escalate – Easily create issues and feature requests.

Manage Issues Capture issues from many sources – Customer support portal, social media, email, employees and partners. Assign issues to your team – easily assign or automate the assignment of issues. Track time and resources – Generate tasks and assignments from issues to log and track the work Escalate – increase priority, push issues into product requirements. Extensive properties – the right properties to manage all the business processes you need to support.

Analyze & Prioritize Requirements Easily capture requirements - Generate requirements from feedback with a single click Make smart decisions – Analyze requirements using real-world data Stay organized – structure your requirements to always have a clear idea on product direction Poll your users – get objective answers to product-related questions Traceability – know the origin of your requirements and retain a direct connection to the customer

Product Roadmapping Optimize your product roadmap- Plan out releases based on available resources and automatically track their progress as they are executed. Improve decision making- visually lay out cost plans, milestones and schedules by providing more accurate analyses and estimates. Automatic real-time updates- roadmaps are automatically updated in real-time based on product data, projects and requirements. Get the details- Drill-down on specific details on requirements, features and tasks. Export roadmaps- Export roadmaps and create reports for all stakeholders.

Get Building Generate tasks – Go from requirements to tasks in the easiest possible manner Assign and schedule – Full-strength project management functionality to plan even large scale projects. Execute in real-time – Log work, update actuals, complete timesheets, and stay on track Track progress – compare your plan to actual work as it unfolds. Extrapolate variances and solve problems early. Everyone stays informed – Progress status flows back from engineering, to product management, to marketing, to executives, to customers.

The Social Business Enterprise social networking – Create a profile and share details how you see fit. Get to know your colleagues. Secure enterprise sharing – Share product data, even outside the organization, with roles and permissions. Real-time updates – Modern real-time architecture means that data is shared between users immediately. Chat, messaging, email notifications – Instant messaging, email integration, notifications. Discuss everything – Discussion forums attached to items means that the conversation is structured and productive. Blogging – Users can post articles and comment on them, to a personal blog or to a product blog.