Beyond WCAG: Implementing BS8878


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Web Accessibility and Usability Implementation project

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Project Sponsor: Head of Human Resources and iSolutions   Executive: HR Policy Manager HR Diversity Officer Director of Communications Director of Isolutions University Legal Team   Senior Suppliers: Web Applications Manager Coaching and Training Services Manager Digital Media Manager   Senior Users: Student Representative Staff Representative DDA Group Representative   Project Manager: Ronise Nepomuceno   Project Team (to be confirmed): Test Manager Comms (Designer?) Training Information Analyst Information Analyst Developer

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1- Content manager fills requirement form - this refers to Steps 1 to 6 of BS 8878:2010 Content Manager triggers the process when logging into Web4All Sharepoint site from the 'Request a Web Product* section of the Web4All main site. There they also find an array of resources to help them to understand and engage with the process of accessible and usable web products. 2. step 1 is analysed and allocated to the relevant team. 3. Once allocated to the correct team, then we work through steps 7 to 12 4. Production

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Define the purpose. Define the target audience. Analyse the needs of the target audience. Note any platform or technology preferences. Define the relationship the product will have with its target audience. Define the user goals and tasks. Consider the degree of user experience the web product will aim to provide. Consider inclusive design & user-personalised approaches to accessibility.

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lead by the Information Analyst, Business Analyst or Web Developer with the customer. ISO 13407 taken from Human centred design processes for interactive systems ISO 13407 provides guidance on achieving quality in use by incorporating user centred design activities throughout the life cycle of interactive computer-based systems. It describes user centred design as a multi-disciplinary activity, which incorporates human factors and ergonomics knowledge and techniques with the objective of enhancing effectiveness and productivity, improving human working conditions, and counteracting the possible adverse effects of use on human health, safety and performance. There are four user centred design activities that need to start at the earliest stages of a project. These are to: understand and specify the context of use specify the user and organisational requirements produce design solutions evaluate designs against requirements. The process involves iterating until the objectives are satisfied. The sequence in which these are performed and the level of effort and detail that is appropriate varies depending on the design environment and the stage of the design process.

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The provision of information which is easier to find and absorb and has a measurable quality through compliance with WCAG 2.0 level AA, BS 8878 and ISO 13407 Delivering inclusive websites The minimum standard of accessibility for all public sector websites is Level Double-A of the W3C Web Content Accessibility Guidelines. All new websites must conform to these guidelines from the point of publication.  

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Beyond WCAG: Experiences in Implementing BS 8878 E.A. Draffan with thanks to Ronise Nepomuceno

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Bumpy ride

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Project Organisation

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Stakeholders Who will be involved from the customer / user side? - Site owners and editors; university staff and students when operating as an end user of a site Who are the other stakeholders? Student Union representatives; Staff Representatives; Head of Student Services and Student Admin; Head of Professional Services; Head of Faculties

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Requirements Gathering

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The process Customer /Content manager logins into Web4All site Chooses new product or checks product’s life cycle

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Products relationship with target audience and their needs

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Steps 4-6 No guarantee this is a smooth pathway – prepare to revisit steps.

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Strategic Decisions Feasibility pre-configuration or procurement Who will develop? How? When? User Centred Design process – Agile at all times! Evaluation by customer. Development – testing

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Usability and Accessibility Assurance In-House evaluations Web2Access public version without test for templates and content evaluation. User testing Exceptions Report

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Accessibility Statements Nomensa suggest they contain: An open commitment to providing an accessible website; An outline of key guidelines and standards the website follows; Any known exceptions to the intended level of web accessibility; Contact information for reporting difficulties with the website.

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Communication, Maintenance and Training

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Progress to date… Maintenance and training in the pipeline Monitoring outcomes of the project still to be achieved.

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Thank you Dr Mike Wald, E.A. Draffan plus the Access Technologies Team, ECS University of Southampton Ronise Nepomuceno, iSolutions, University of Southampton

Summary: Slides for talk on "Beyond WCAG: Implementing BS8878" given by EA Draffan at the IWMW 2012 event. See

Tags: iwmw12

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