Ping monitoring: Sending an ICMP ping to the WAN IP address of a managed router. If the router is up and running, it will acknowledge the ping. Proactive outage tickets: Automatically opening a trouble ticket or service ticket if the ping monitoring indicates a router is down. User-defined alarms: Giving the customer the ability to set thresholds or conditions for things like utilization levels of a circuit. The system emails or alarms the customer when the circuit reaches that threshold or condition. This feature is not available in any EarthLink portal today, but is a planned enhancement to the Managed Router Service product for 2012. Online Toll-Free Reroute: The ability to change the ring-to number for a toll-free number through the portal. This could also include changing allocation of calls for toll-free numbers. This feature is available on MyLink East and MyLink South. MyLink West does not support voice features. Utilization Trend Reports: Shows the customer historical information about how much bandwidth their circuits are using. Availability Trend Reports: Shows the customer how much uptime each location or their entire network experienced over a time period (e.g., 99.97% available for the month). This feature is available on MyLink West only. Class of Service Tools: Advanced tools to monitor performance or review statistics divided by various class of service profiles and/or the ability to change the traffic or priority allocation for class of service on the fly. This feature is not available in any EarthLink portal today, but is a planned enhancement to the MPLS product for 2012. Drill-down site map: A geographical map that displays icons of the customer’s service locations and allows the customer to drill into more detail about the service through the map. Exportable order reports: Ability for customer to download their order status reports from the portal. This feature is available in MyLink West only. It is a planned enhancement for the nationwide product set in 2012, with a dependency on systems integration.

myLink Customer Portal Presented by James Perullo, J.D.

Service Beyond Your Expectations Take care of business quickly with secure online tools View and pay your bill Track order status Open and monitor service tickets Download reports Live-chat with Customer Care Management with intuitive design and relevant data One-click up/down status of all data services Embedded Google Maps app lets your drill into details 24x7 monitoring system automatically opens a service ticket if data circuits go down Frequent customer-driven improvements 2

Richly Featured 3 Single view for all services and locations Complete order status Embedded Google Map of services Unlimited accounts Easily open and update service tickets Detailed reporting Flexible permissions and views Monitor service tickets and network events Comprehensive email and domain controls* Simple online payments View, print, and download invoices Homepage dashboard with summary data Secure login and password reset Instant up/down status On-the-fly call reroute and allocation* Integrated with Hosted Voice and Security* * Limited availability

Spend Time Where It Counts No need to open a service ticket Ping monitoring system automatically opens a ticket for you if a data circuit goes down Triage and resolution on the ticket begin without any action required from you Track progress online with up-to-the-minute status No need to pick up the phone See all of the information you need about your order status, including equipment and installation details Change account information or service features anytime Convenient chat and email options 4

Manage Expenses Robust reporting options help you review data usage, call detail, and more Detailed invoices available online 13-month invoice archive Simple online payments with no fees Optional monitoring and management services free your IT staff to focus on important projects 5

Find What You Need Fast Intuitive navigation Toolbar on every page with one click to: Google Map of your locations Current up/down status Search, Help, and Favorites Summary reports on the Homepage Integrated access to all of your services and locations 6

Control and Efficiency Customizable Account Administration Quickly add new (unlimited) users Flexibility to set up/manage user account access Customizable User Permission Levels Set permissions based on what those users should see Select users’ level of access for each feature Manage from an account level or a feature level – it’s your choice! 7

How myLink Stacks Up

Virtual Tour of MyLink 9 Not all features described are available to every customer. Features vary by services ordered and location.

10 One-Click to Status & Help

11 One-Click Map

Homepage Summary Account Info Quick Links Order Status Billing Service Tickets Most Active Data Circuits News & Updates 12

13 Homepage Summary

14 Find Details Fast

Toll-Free Reroute Make immediate routing changes: To specific ring-to numbers, or to routing plans Disaster Percent Allocation Unlimited Flexibility Perfect for Disaster mitigation Unexpected call volume 15

Toll-Free Percent Allocation Redistribute call volume evenly (and instantly) Prevents heavy inbound traffic from causing missed calls 16

Line Features

DID Reroute Make immediate changes to the routing of Direct Inward Dial numbers Administrative and limited rights settings allow greater flexibility for management

Convenience and flexibility Email administration made easy View your domain information with a simple click of the mouse Add, search and edit POP accounts easily from one access point Manage Forwards, Spam Control settings and CatchAll from one interface 19

Robust Support Tools Create, update, and track service tickets Request a Move, Add or Change Find answers in our Knowledge Center Contact Us via chat, email, or phone

Reporting One click access to your voice and data services reports Easily export to your local systems Analyze your usage anyway that you want

Save time, speed delivery, track and manage expenses Invoices View and download your invoices Pay your invoice online Access up to 13 months of invoice history Print, review and compare as needed Choose to receive automated notices when new invoices are available 22

Hosted Security for MPLS

Line Quality Testing

Customer-Driven Progress EarthLink Business is committed to delivering tools that make you more productive. Coming soon: Enhanced order status New service ticket functionality Customizable dashboards And much, much more!

Contact Info James Perullo, J.D., Account Executive 160 South River Road Bedford, NH 03110 JPerullo@corp.EarthLink.com O: 603.314.2415 C: 978.500.0930 twitter.com/JamesPerullo linkedin.com/in/JamesPerullo888CloudComputing