Leverage national policy across ATO More effective/efficient viable ATO Resolve and execute operations issues effectively Develop interactive/integrated working relationship with group

Hierarchy of cross-LOB decision teams VP Operations Council frames the issue and/or decision; sets direction, boundaries and due date Hand-off to the Operations Steering Group (OSG) or Service Area Leadership Council (SALC) for implementation OSG or SALC deliberate, collaborate, consult & engage others, communicate, coordinate Deliver fully integrated and team supported products and services Standardized operating practices and protocols for collaboration, issue management, decision-making, communications Transparency of information and working group decisions, actions, agreements

Cross functional group with reps from HQ, Service Center, Field Facilities Developed new high level process for reporting risk events Defined high level roles and responsibilities In process of finalizing documentation and implementing Encouraged new metrics and classification process Encouraging adoption of safety culture and ATSAP/ASAP training Risk event documentation process & data transparency

May 19, 2009 Who We Are What We Do How We Help Operations Steering Group

SUPCOM Meeting 19 May 2009 2 Overview “Who We Are” ATO Safety Blueprint Safety Metric QA/QC Safety Culture and the Front Line Manager

Who We Are: Representatives of the 4 Operational Service Units Vaughn Turner, Director, Technical Operations Safety and Operations Support Ellen King, Director, System Operations Mike McCormick, Director, Terminal Safety and Operations Support Luis Ramirez, Director, Enroute and Oceanic Safety and Operations Support SUPCOM Meeting 19 May 2009 3

SUPCOM Meeting 19 May 2009 4 Who We Are The OSG is a “recommending body” that was formed by the Executive Council to do the following: Prevent and resolve operational issues that affect the NAS Tasked by the Operations Council to resolve specific NAS-wide operational issues Identify issues that ‘bubble-up’ from a variety of sources Collaborate on policy, protocols, shared service operating agreements, strategic issue resolution

SUPCOM Meeting 19 May 2009 5 OSG History Formed in May 2008 by Operations Council Focused initially on becoming a team Only self-managed team of peers chartered within the ATO Tasked with resolving organizational issues from the Ops Council Began to focus on key, unresolved issues Procedures Development Group Roles and responsibilities of QA/QC Have acted as sounding board and support function

SUPCOM Meeting 19 May 2009 6 Why the OSG? Provide leadership and direction for the ATO with a focus on: ATO operations national policy Provide direction and guidelines for operational services Enhancing NAS safety and efficiency Improving ATO effectiveness and viability through resolving tactical issues Stabilize ATO operational structure and decision-making process to better the organization

SUPCOM Meeting 19 May 2009 7 Integrated ATO Process OSG SALC Ops Council

SUPCOM Meeting 19 May 2009 8 Where We Are Now Solid working relationship established amongst team members Travel together to customer-focused meetings Reach out to others: SALC and SUPCOM Staffing restrictions Roles and responsibilities in the facilities Supervisor training Working closely with ATO Safety Jim Bedow is linking member

SUPCOM Meeting 19 May 2009 9 Our Hopes for the Future Leading the changes that must happen to: Improve clarity of roles and responsibilities in operational service units Resolve known log jams Become a focal point for integrated strategy execution

Tasks from the Ops Council What we’re working on: Procedures Development Group Safety Roles and Responsibilities Safety Culture Northeast Operations 0730 Meeting SUPCOM Meeting 19 May 2009 10

SUPCOM Meeting 19 May 2009 11 Procedures Development Group (PDG) Clarified and agreed to the new Procedures Development Process Developed SOP Key roles and responsibilities of the PDG and service units Developed ongoing process to align the PDG with the service units Reviewed and agreed to staffing levels Found space for the group to cohabitate Initial funding for content management application to support new process

SUPCOM Meeting 19 May 2009 12 Northeast Operations Tasked by Ops Council to examine operations in Northeast Gathered input from towers, centers and TRACONs Hosted Northeast Operations Effectiveness Meeting with cross-facility and cross function and multiple layers and the OSG to discuss operational concerns Issues and actions identified for follow up in early June 2009

SUPCOM Meeting 19 May 2009 13 Future Issues for Resolution Staffing restriction (with the SALC) Roles and responsibilities within the facilities, with a focus on working in the matrix (with the SALC) e.g., how do those folks who work on procedures in the facilities interface with the Procedures Development Group? Administrative manager role at facilities Airspace (with the Service Centers) Need to determine a process to identify problems and develop solutions to those problems Airspace change process Airspace allocation and re-alignment Local airspace problems

Headquarters 0730 Meeting OSG will assume responsibility for the 0730 meeting in late May Focus on key elements that happened yesterday Eliminate jumping to conclusions and blame placing, focus on the facts More importantly, will focus on what may happen today What do we need to do as ONE ATO to help our customers and facilities be successful? SUPCOM Meeting 19 May 2009 14

SUPCOM Meeting 19 May 2009 15 Issues Brought to Our Attention (and what we’ve done) Implement supervisor selection process (with SUPCOM) uniformly Management and leadership development (with SUPCOM) Creating an environment that is supportive of the development that occurs Safety culture (with SUPCOM and ATO-S) Will hear more about this later

SUPCOM Meeting 19 May 2009 16 Issues Brought to Our Attention (and what we’ve done) Safety Metrics Chartered Safety Task Force Credentialing Currency Critical vs Essential AMS process to be modified to outline the case for critical vs essential equipment NY Integration Office

Issues to be Resolved Airspace Compression on Final Traffic Management Advisor Quality Assurance / Quality Control Safety Culture and the Front Line Manager SUPCOM Meeting 19 May 2009 17

ATO Safety Blueprint Joseph Teixeira, Director Safety Programs SUPCOM Meeting 19 May 2009 18