Communication Skills in Business

Verbal Messages Words are a coding system and the means by which our thoughts are conveyed to others.

Nonverbal Messages

10 Positive Gestures

Preventing Problems in Communication Decide what you want to relay Consider when to convey the message Allow enough time to get some feedback Decide where a message should be conveyed Decide how to present the message Follow up on the message

The Different Ways We Communicate

Listening

Other Keys to being an effective listener

Written Communication Reports Newsletters Memos Feedback

Effective Business Writing Skills