State of the Organization 2009 County Operations Business Plans Presented By: Sally Laws, LCSW - VP, Palm Beach Wendy H. Salomon, LMFT - VP, Miami-Dade Khalil Zeinieh, MBA, PMP - VP, Broward PPT Developed by: Benjamin A. Wilcox, MBA- Planning & Evaluation Analyst

Family Central, Inc: Our Mission Family Central promotes children’s success by providing quality family support and educational services.

Broward Operations Overview Family Support Services Resource & Referral Services Financially Assisted Child Care Voluntary Prekindergarten Early Care and Education Support Technical Support and Training Resource Library C-QuELL Training Academy Child Care Food Program

Miami-Dade Operations Overview Family Support Services (FSS) Early Care and Education (ECE) Technical Support and Training Exploring Fee for Service Training Academy Strengthen our community leadership position in the areas of FSS and ECE

Palm Beach Operations Overview Child Care Resource & Referral Services Financially Assisted Child Care School Readiness Continue-to-Care Scholarships Voluntary Prekindergarten Registration Early Care and Education/Afterschool Quality Assurance Service agreement monitoring Afterschool program assessment for A/S QIS CCC & FCCH Program Assessment for Quality Counts (QC) Post audit attendance monitoring Monitor provider compliance plans

Resource Library Mobile library Early Care and Education Quality Supports FCCH training and technical assistance for QC Early Head Start Consultation General Provider Training Administration of Quality Enhancements for QC Accreditation and Curriculum assistance Inclusion support Administration of SEEK scholarships Palm Beach Operations Overview

Infant Mental Health & Family Central, Inc. The Perfect Partnership

What is Infant Mental Health (as defined in Florida): The ability of children from birth to age five to grow, develop, and learn in a way that enhances their social and emotional health, both as individuals and in relationships with others.

Infant Mental Health is Promoted by: Providing families/caregivers with the necessary skills and tools to support healthy social and emotional development. Supporting family caregiver strengths and cultural values and beliefs. Identifying early signs of emotional and behavioral concerns. Promoting successful partnerships among families/caregivers and community support systems.

The Importance of Infant Mental Health The first years of life provide the basis for children’s mental health and social-emotional development. Social Development: The ability to form healthy relationships with others. Knowledge of social rules and standards. Emotional Development: Experience of feelings about self and others. Range of positive and negative emotions. Ability to control and regulate feelings.

The Development of: Self worth Self confidence Self regulation are important features of social-emotional development. Healthy social-emotional development is essential for success in school and in life.

The Absence of Healthy, Early Relationships Some children may seem sad, lethargic, or rejected. Some babies may become depressed or develop sleeping or eating difficulties. Children may try to meet their own needs by Rocking themselves back and forth Seeking hugs from any willing adult Some children get angry, aggressive, and hostile, and won’t allow comforting.

How Family Central Makes a Difference We base our programming on our mission. We employ credentialed professionals. Our leaders are active in the Infant Mental Health Movement. IMH Tri-County Program Grid.

Linking Agency Strategies & Operational Plans Working Together, Achieving Success

Analyzing workload/staffing and identifying/advocating for additional funds to provide exceptional service Improving facilities, equipment & work environment as funding allows Offering growth opportunities with management training Focusing on growth/promotion from within Providing cross-training of employees to use staff where best needed to serve customers during peak demand/vacancies Strategy 1: The Employer of Choice.

MD – Conducting the 2nd Annual Employee Appreciation Day in July 2009 MD – Completing the Office Enhancement Project spearheaded by staff PB – Offering a PB New Hire Orientation PB – Developing face to face trainings on MS Office, intranet, phones, drives Strategy 1: The Employer of Choice.

Strategy 2: A Financially Robust Organization. Reviewing business processes to identify opportunities for improvement and efficiency Aggressively pursuing federal, state and local grant opportunities because of tenuous funding sources and structure

Strategy 3: Maintain Continuous Quality Improvement. Successfully implementing programs as evidenced by monitoring, renewals and new funding opportunities Establishing C/PQI teams and goals Focusing on business process analysis and improvement Integrating and enhancing technology to facilitate continuous quality improvement across programs PB – Creating a position to oversee the C/PQI, customer satisfaction, and processes development

Strategy 4: Strive to be the Leader in ECE and FS Building staff capacity by identifying and addressing training needs Increasing strategic co-location with other agencies Expanding our menu of services to meet the needs of families and to grow Ongoing community involvement Maintaining active participation on local and state Boards/Task Forces Expanding the Training Academy

MD – Infusing existing programs into the Quality Counts menu of services MD – Exploring fee for service parenting classes BC – Introducing a formalized FCI Ambassador program BC – Expanding the success and growth of Annual VPK Conference B/PB – Maximizing utilization of Resource Library & Computer Lab Strategy 4: Strive to be the Leader in ECE and FS

PB – Developing resources to sustain our technology goals P&EA Programmer/Analyst Website with 2.0 functions Web-based tutorials Provider portal Computer training for providers PB – Seeking funding opportunities for ECE services in neighboring counties PB – Successfully fund a family strengthening program to expand reputation from a primary administrative function to direct service provider Strategy 4: Strive to be the Leader in ECE and FS